Month: November 2020

New comment by martinbeta1 in "Ask HN: Who is hiring? (November 2020)"

Prisma | Technical Lead: Control Plane | Remote | Full-Time

Until now, Prisma has been fully focused on developer adoption. Now hat we have seen successive months of consistent growth, we are ready to start building out our first enterprise product. The Technical Lead will adopt two developers from the existing team and work closely with the CEO, VP Product and our small Sales Engineering team. Our language is Rust but learning on the job is totally fine – we are more interested in experience building and operating robust high-scale servers and the challenges around deploying to enterprises.

If this sounds interesting to you please check out the full Job Description here and send over your resume: https://grnh.se/745381c82us

The post New comment by martinbeta1 in “Ask HN: Who is hiring? (November 2020)” appeared first on ROI Credit Builders.

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Best Call Center Software

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What would it be like for your business to never miss another call?

Nothing scares away new business like hard-to-reach customer service or disorganized sales calls. Adopt the best call center software and you will outfit your teams with the tools they need to communicate effectively.

Today, an affordable call center is within reach of any business with an internet connection. 

Forget about the requirements of a physical office space, infrastructure, or even a business phone system.

Modern call center software is all you need to get up and running. You still have the hard work of engaging your customers and clients, but all the heavy lifting associated with maintaining a call center is off your plate.

The Top 5 Options For Call Center Software

  1. Five9 – Best for Blended Call Centers
  2. Aircall – Best for Collaboration
  3. 8×8 Contact Center – Best for Enterprise
  4. Dialpad – Best for Startups
  5. Talkdesk CX Cloud – Best for Best for Salesforce Integration

How to Choose The Best Call Center Software For You

I make calls when I’m thinking about committing to a new product or service. Lots of people do. 

The human connection is real, intimate, and—unfortunately—easy to mess up.

One dropped call. One mistaken name from an agent who’s spoken to 35 other people within the hour. 

It doesn’t take much to lose a lead or earn a 1-star review carved in digital stone on the internet.

You’re looking for a system that establishes trust with customers because they know they can call and speak with the right person quickly. 

It must also come with an interface that empowers agents by giving them insight into calls, client histories, and any other information they need to resolve issues in real-time.

Customers need prompt answers from helpful agents. End of story.

The best call center software comes with everything you need to meet these two fundamental call center objectives, and much more. 

Let’s go through the core call center features that help businesses make their customers happier and their agents more productive.

Calling Capabilities

Blended call center software will let the same agent receive incoming calls and make outgoing calls. This isn’t the case with every product, as some are limited to a single direction: inbound or outbound.

This can work to your advantage.

If you only need one or the other, you may be able to get a less expensive plan that’s easier to secure and manage. A helpdesk might only need inbound and a sales team might be fine with outbound calls only.

Dialing Capabilities 

For outbound call centers, having the right dialing capabilities can make a huge difference in terms of agent productivity (and sanity). The four types you are likely to see are:

  • Preview dialer: Lets an agent review contact information before they call
  • Progressive dialer: Automatically dials one contact per available agent
  • Power dialer: Automatically dials multiple contacts per available agents
  • Predictive dialer: Automatically dials based on predicted agent availability

Dialers decrease an agent’s down-time considerably and completely eliminate the manual grind process of making calls from their cognitive workload.

Channels

Call center software should be able to accommodate every channel you currently use or plan to use in the future. If you see something billed as omnichannel, it should cover:

  • Phone
  • VoIP
  • Email
  • SMS
  • Chat
  • Social
  • Video

Ensure that whatever product you choose will let customers interact seamlessly with agents across all supported company channels.

Call Routing

Call center software comes with routing features that segment and direct incoming calls, potentially automating the processes which connect callers with the expert or agent they seek.

Some of the popular call routing features explained:

  • Automatic Call Distribution (ACD): Greets customers and allows them to select from a main menu or enter extension to route themselves. 
  • Automated attendant: Takes calls when all agents are busy, plays hold music, relays wait times, and reminds callers that their time is valuable.
  • Intelligent call routing: Uses automation, AI, or interactive voice response to route customers to the most appropriate agent.
  • Mobile device routing: Allows calls to be routed to mobile devices.
  • Omnichannel routing: Allows calls to be routed across any channel.
  • Virtual hold: Gives customers the option to receive a call back when an agent is ready, instead of waiting on the phone.
  • Warm transfer: Lets customers speak to a new agent before the call is transferred, and allows the previous agent to explain any ground that’s already been covered.

If call center software comes with intelligent call routing, it’s safe to assume it can handle most, if not all, of the capabilities listed above.

Interactive Voice Response 

Interactive voice response (IVR) enables customers to use a phone system to access information from a connected database. This could be someone calling to find out their checking balance, hear the status of their order, or pay a bill.

If you have customers routinely calling to access information, you can free up a lot of phone time simply by implementing IVR. It’s a truly self-service solution that helps people get what they want, without ever talking to an agent.

Call Recording

You have probably heard a thousand times that “this call is being recorded for safety, security, or training purposes.” Well it’s all true.

Call recording is extremely important. Supervisors can listen back to trainee calls and give advice about how to improve. In the event of a legal or compliance issue, call recording will cover your bases.

Good call center software makes it as easy as possible to save and store every call in a highly organized, searchable database. If you integrate your CRM, every recording can also be tied to the appropriate customer or client account.

One advanced call recording feature that can be really useful for sales teams is voicemail-to-email. This sends an email with an audio attachment or transcription of the voicemail to the account owner who missed the call. This is a huge time saver, especially for agents who are remote and on the go.

Workforce Management 

How efficient is your call center? How do you know?

Reporting and analytics are important features of modern call center software. Look for products with both historical and real-time reporting capabilities to support workforce management and optimization.

By tracking key metrics about calls, wait times, and first contact resolution, among others, those in supervisory roles are better able to forecast staffing needs to fit fluctuating demand.

Integrations, APIs, and SDKs

Put key customer data in front of your agents by integrating customer data sources with your call center software. The top products come with seamless integrations that work out of the box with leading CRMs like Salesforce and Microsoft Dynamics.

Many top call center software options have APIs and software development kits (SDKs) that allow you to build out custom solutions.

The better connectivity you can provide, the richer the customer information your call center will collect. 

Done right, you’ll provide marketing, sales, and customer service with data-driven insights to steer their efforts.

Security

Even if your customers aren’t giving their social security number over the phone, they’re sharing personal and potentially sensitive information. It’s unpleasant to imagine how much havoc an attacker could cause with full access to a database of client conversations.

Consider potential vulnerabilities that come with deploying call center software. Does it integrate with your current security stack? If not, be sure to add the cost of securing your new IT perimeter to the total cost of ownership.

The Different Types of Call Center Software

It’s getting less and less important for call center solutions to offer traditional business phone systems. Some do, but most are focused on helping companies migrate gradually to a centralized, cloud-based, multi-channel interface.

As important as the phone is, the reality is that customers are reaching out on more and more channels. 

This is why you’ll see the name “call center” being dropped in favor of “contact center.” 

It simply reflects that companies have to be able to respond however they are contacted: phone, chat, email, and so on.

Whether you are starting from zero or looking to modernize your existing system, picking the right type of call center software is the first step.

On-Premises Call Center Software

Many companies still maintain their own call centers and it can be important to keep everything in house for compliance reasons.

If this is a concern, make sure you choose an option that supports your infrastructure needs.

Cloud Call Center Software

Cloud-based call center software provides the same capabilities as a traditional call center, but it’s delivered as a service. Companies don’t have to manage any of the hardware or software.

A SaaS call center can be deployed in just a few hours or days, since there isn’t much required beyond headsets and devices to work from.

It’s very easy to run a distributed or work-from-home call center with a cloud-based solution, which is another reason these solutions are so popular.

CCaaS

Contact Center as a Service (CCaaS) centralizes all of the channels your teams use to communicate externally. 

Whereas a cloud call center may only give you VoIP, a CCaaS solution is going to loop in text, chat, social, and video as well.

UCaaS

Unified Communications as a Service (UCaaS) has all the capabilities of a CCaaS, with an additional focus of integrating legacy communication technology like fax and teleconferencing.

These products truly unify all forms of communication, helping companies adopt future-proof solutions as they phase out old equipment.

#1 – Five9 — Best For Blended Call Centers

Five9 empowers call center agents to deliver the best possible experience to their customers by providing true omnichannel functionality from anywhere within an intuitive interface.

Agents can switch between chat, email, mobile, social, video, or voice to maintain seamless customer interactions.

Plus, integrations with top CRM platforms mean that all data is captured, providing an end-to-end contact center solution. Whether agents are reaching out or picking up a call, they always have current information about who they’re speaking with.

There are also built-in workforce management tools that make accurate forecasting and scheduling much easier.

For all the power of Five9 call center software, it’s not overwhelming, and people can quickly master the tools at their disposal, such as:

  • Predictive, power, progressive, and preview dialers
  • Intelligent omnichannel routing
  • IVR
  • Historic and real-time analytics dashboards
  • Six built-in CRM integrations
  • Cloud APIs and SDKs

Blended call centers will definitely notice increased efficiency using Five9. Active blending, one of the intelligent routing features, automatically sends inbound calls to agents working outbound campaigns when call volume is high.

Five9 pricing is based on whether you want inbound, outbound, or blended service. You’ll have to get in touch with sales, but there are three options for how to pay:

  • Monthly on-demand
  • Per-minute fees
  • Annual contracts

The lowest price will come with an annual contract, but companies can scale quickly at low cost with on-demand pricing if need be.

As sleek as it is, Five9 is one of the top call center solutions for companies that need to integrate legacy technology. If you’re thinking about using a cloud-based solution for your blended call center, Five9 can help no matter where you are starting from.

#2 – Aircall — Best For Collaboration

Aircall is a CCaaS you can deploy this afternoon.

The VoIP quality is great, calls don’t drop, and agents can work from anywhere on their laptop or personal mobile device. It’s a great solution for virtual cloud call centers because of the built-in security, workforce management, and collaborative features.

Customers can leave voicemails which can be quickly assigned to the right person. New hires can listen into calls to hear what good service sounds like. In fact, you can host up to five people on the same live call.

One of the biggest perks for teams is the ability to assign, tag, and comment on calls. This is so helpful—assign the call to an individual, tag it to a specific department, and leave a short explanation about what’s going on.

It’s not that other call center software can’t do this—it’s just easier in Aircall.

For all the ease of using Aircall, it is a complete CCaaS that provides 

  • Automatic call-back
  • Intelligent call routing
  • IVR
  • Power dialer
  • One-click CRM integrations
  • Call center analytics

Aircall pricing is broken down into three tiers:

  • Essentials: starting at $30 per user/month
  • Professional: starting at $50 per user/month
  • Custom: contact sales

One quick thing: Salesforce integration only comes at the Professional tier, whereas integrations for Pipedrive, Zendesk, Hubspot, Slack and more than 60 others come with Essentials.

Aircall still supports traditional phone systems, which makes it an attractive option for companies that want to expand their call center operations to the cloud at their own pace.

#3 – 8×8 Contact Center — Best For Enterprise

8×8 Contact Center is one of the more robust tools on the market. 8×8 has been around for a long time and can fully support migration to a UCaaS call center.

It’s a powerful solution that can help large organizations in particular. Build out complex IVR paths, optimize a large workforce, and process payments all within a navigable interface.

There may be a little more of a learning curve with 8×8 than with other call center software simply because the platform is so feature rich. 

That said, once you have everything set up, the support and online documentation is enough to help people take advantage of 8×8’s advanced features, including:

  • Call and screen recording
  • Predictive dialer
  • Drag-and-drop IVR designer 
  • Speech analytics
  • Customer surveys
  • Native CRM and integrations with top products

The pricing for 8×8 Contact Center breaks down into three tiers:

  • Contact Center – Voice
  • Contact Center – Omnichannel
  • Contact Center – Advanced

8×8 is not going to be the most budget-friendly option, even at its voice-only tier. 

To include digital channels, you will need the Omnichannel plan. For speech analytics and screen recording, you will need Advanced.

For voice-only call centers, other options from this list will meet your needs at a lower cost. If you are trying to build out an omnichannel contact center, however, 8×8 will give you a level of visibility and control that lighter products can’t.

#4 – Dialpad — Best For Startups

Dialpad is a next-generation UCaaS that completely supports today’s on-the-go, distributed workplace. Choose Dialpad for agile, constantly improving call center software.

You can add agents via the web client or Dialpad app. Both are updated frequently for security and to add new features.

For all the flexibility provided to end-users, Dialpad doesn’t skimp on the backend reporting, recording, or monitoring features. This is huge for companies that are still trying to figure out what’s important.

With Dialpad, your team can assess KPIs and discover meaningful trends in real-time. Simply integrate your CRM and watch as Dialpad surfaces the most important metrics from calls on clean dashboards or highly-visible leaderboards.

Some of the other great capabilities of Dialpad include:

  • IVR
  • Seamless mobile routing
  • Call/Voicemail transcription
  • Warm transfer
  • APIs and webhooks
  • Integrations with top SSOs, CRMs, G Suite, and Microsoft 365, 

There are two plan options for Dialpad Contact Center:

  • Pro: starting at $225/month for 3 agents
  • Enterprise: contact sales, 100 agent minimum

Businesses thrive with Dialpad because of its efficiency. Deployment is simple, integrations are tight, and it performs extremely well for organizations with many remote workers. 

#5 – Talkdesk CX Cloud — Best For Salesforce Integration

Talkdesk is a leading CCaaS product that works well for large organizations who need to scale their contact center operations. Quickly provision new agents and securely connect them to sensitive customer data, no matter where they are.

It’s a feature-rich, yet very approachable, solution. People who have never used Talkdesk can sit down and start taking calls.

Talkdesk has more than 60 integrations ready to go, but the seamless connection with Salesforce CRM is definitely a key selling point. Agents can see a rich history of who they are talking to and all calls are automatically recorded in the proper place. 

When agents forget call details, they can listen back with a few clicks.

Some tasks, like creating new IVRs, take some getting used to, but for the most part, non-technical users are going to be able to get the most out of every feature, including:

  • Intelligent routing
  • Warm transfer
  • Customer sentiment surveys
  • Real-time dashboards for workforce management
  • Custom IVR
  • Guardian Standard fraud prevention

Talkdesk also offers AI-driven add-ons for speech analytics, workforce management, and quality control. 

Talkdesk has rolled out affordable solutions for SMB call centers. Adopting something this powerful early on will deliver superior customer engagement, and may even cut down on costs by increasing agent productivity.

Summary

Ten years ago, setting up a call center took months. Today, you can deploy one over the weekend.

To make your choice, focus on how the feature set of each product will:

  • Enable customers connect to the right agent quickly
  • Empower agents serve customers and connect with clients

While every option on this list is fairly easy to get set up, Dialpad or Aircall are exceptionally easy in this regard. Aircall will better accommodate legacy technology than Dialpad, if that’s a consideration, and the collaborative features are more mature.

Then again, it depends how you collaborate. The ease of routing calls between devices on Dialpad is phenomenal, which is critical for distrubed call centers.

Five9 has the edge on many other full-scale contact center software when it comes to outbound dialing capabilities. Sales teams can automatically ramp up their call volume without increasing call abandonment numbers. As the inbound call functionality is comparatively rich, Five9 is a great option for a blended call center.

Companies using Salesforce CRM will enjoy using Talkdesk. The integration works with ease and employee familiarity with the Salesforce interface makes adopting Talkdesk that much easier.

Choose 8×8 if your company is going to benefit from building out complex IVR pathways. It’s easy to design customer journeys in the visual, drag-and-drop editor, which really stands out from the crowd.

Additionally, the security in 8×8 is payment card industry compliant, so you can rest assured that connecting customers to sensitive information via IVR won’t cause problems down the line.

The post Best Call Center Software appeared first on Neil Patel.

Top 5 Joomla Forums, Discussions, and Message Boards You Must Follow in 2020

Top 5 Joomla Forums Contents [show] ⋅About this list & ranking Joomla Forums Joomla Forum VirtueMart Forum Submit Blog Do you want more traffic, leads, and sales? Submit your blog below if you want to grow your traffic and revenue. Submit Your Blog Joomla Forums View Latest Posts ⋅Get Bloggers Contacts 1. Joomla Forum About Blog Joomla! […]

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The Three Primary Strengths Of Network Marketing

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The post The Three Primary Strengths Of Network Marketing first appeared on Online Web Store Site.

Investors Pile Into Risky ETFs During Wild Market Rally

A penchant for risk-taking has rejuvenated leveraged and inverse ETFs, as investors hunting for bigger returns take bold gambits that have the potential for big gains and even bigger losses.

The post Investors Pile Into Risky ETFs During Wild Market Rally first appeared on Online Web Store Site.

New comment by ananya125 in "Ask HN: Who wants to be hired? (November 2020)"

Location: Europe/USA (Currently I am in India)

Remote: Yes

Willing to relocate: Yes

Technologies: Python, Clojure, Javascript, C/C++(STL), CSS, GoLang, Django

Email: ananyaagrawal125@gmail.com

Resume[PDF]: https://drive.google.com/file/d/11R2QnMomtBgjaz-76-Oj8CXs601…

I am a 4th year undergraduate student of bachelor’s in Indian Institute of Information Technology, Allahabad, India graduating in May 2021. I have previously worked at Gojek as a Product Engineering Intern, where I worked on building dev analytics dashboard to help 100+ developers across different teams within Gojek to identify and improve bottlenecks. I like building things and currently working on building https://featuremonkey.com – a user feedback management portal.

More info: https://ananyaagrawal.com

The post New comment by ananya125 in "Ask HN: Who wants to be hired? (November 2020)" appeared first on ROI Credit Builders.

Biden, Iran and the Bomb

Will he throw away Trump’s Mideast gains to return to a bad nuclear deal?

How to Choose The Right Technical SEO Agency

Got a crawling, indexing, or site-wide ranking problem?

SEO traffic isn’t just about having the right content.

One wrong technical SEO setting can bring your entire site down.

And many technical errors are so obscure that they go unnoticed for years.

Even small problems can add up, slowing you down and resulting in less traffic.

Technical SEO audits require specialized skills and in-depth expertise. Google is constantly changing it’s algorithms. If you want the audit done right, you’ll need someone that really knows that they’re doing. 

Well, I have good news. 

Step-by-step, I’ll walk you through how to choose a technical SEO agency that’s right for your business.

Whether you’re a small business that just needs an audit done right, or a major corporation that needs a complete SEO program, there’s an option for you.

Know Your Goals and Desired Outcomes

Most people only give technical SEO a second thought when things have gone south. It shouldn’t be this way. 

Why? 

Technical SEO is the backbone of every successful, long-term SEO strategy.

Here’s a few examples of when it’s worth making technical SEO a priority. 

Example #1: Traffic Drops After Publishing More Content

Let’s say you started your content push to get higher Google rankings.

You created, published, and promoted in-depth blog posts. 

After a while, Google rewards your efforts with higher rankings for some keywords. Your site traffic starts to increase. 

Things are going well.

So you keep publishing more content. And that’s when things go bad. 

Your traffic tanks. 

More content doesn’t always yield more traffic. Sometimes, it shrinks your organic traffic from.

I know it sounds crazy but this happens all the time.

Bloated sites with duplicate content make it really hard for Google to figure out which pages of yours to rank.

What does Google do when they’re not sure what to rank? They usually rank nothing.

Duplicate content on your blog, a ton of similar pages that were created automatically, or telling Google to index internal URLs can all lead to problems.

If you see anything like this, get a technical SEO to help you.

Example #2: An Abrupt Traffic Drop

If you play the SEO game long enough, one of your sites will fall off a cliff overnight.

Years ago, our blog at KISSmetrics saw traffic drop by 40% in less than a month.

That dropped our monthly traffic by hundreds of thousands of visitors. The team scrambled to fix that.

Everyone goes through one of these.

And the first thing you want to do is reach out to a technical SEO.

Hopefully, it’s a simple fix like a bad robots.txt file. Even if it’s a bigger problem, you want a serious expert to pinpoint the issue and chart a course to get that traffic back.

4 Characteristics That Make a Great Technical SEO Company

Not all agencies can develop, let alone implement, advanced technical SEO strategies. A reason for this is that it requires specialized skills and vast experience. 

So, how do you recognize those who can not only develop a technical SEO plan unique to your business but can also implement it for maximum results?

Such agencies work with a team of experts and the other characteristics I’ll discuss below.

1. Experience With Massive Sites

Smaller websites rarely have issues with technical SEO that are difficult to fix. In most cases, any problems can be solved by checking the robots.txt file, making sure the site is on a good platform (like WordPress or Shopify), and upgrading to a good web host.

If a small site struggles to rank, it’s usually because they need a lot more content and authority. Rarely is there a quick fix.

Large sites, however, are completely different.

When a site has millions of URLs, all sorts of insane problems come up. There can easily be thousands of junk URLs that never should have been indexed to begin with. Or terrible canonical errors that cause rampant duplication problems. Not to mention keeping everything clean between dozens of languages.

For sites like this, make sure you’re working with someone that has tons of experience working on larger sites.

Otherwise, they won’t have the experience need to spot your technical problems quickly.

2. A Holistic Process that Includes Technical SEO

As I’ve mentioned earlier, technical SEO is the backbone that gives your site structure. Occasionally, you will see some quick technical SEO fixes bring you traffic.

But what then?

After you fix your technical SEO, what’s your plan for growing SEO traffic over the long term?

We’ve seen lots of folks work on quick fixes and then never take the next step to growing their site by 2X, 5X, or 10X what they have now.

If it was me, I’d want to work with someone that could keep growing my site year in and year out. That’s where the real impact comes from.

If you have a gnarly technical SEO problem, work with a specialist. But an agency with deep SEO expertise across content, technical SEO, and promotion will take your business to an entirely different level.

3. Thought leadership

It takes patient experimentation to develop, plan, and implement technical SEO strategies.

And to show their processes and how they achieve results, exceptional technical SEO agencies publish their findings from experiments.

That’s one of the easiest ways to look for a top tier technical SEO agency. Find the folks that product the best content in the space.

After all, if they’re already doing great SEO, they can likely help your business too.

4. Been in the SEO Game Long Enough to Spot Patterns

Technical SEO can move really fast.

Google is always releasing new features, shutting down others, and changing their priorities.

It’s a shifting landscape.

Getting a great technical SEO that knows the rules today isn’t enough. Ideally, you’ll want to work with someone that knows where SEO is going in the coming months and years. Or at least can take a good guess at it.

The last thing anyone wants is to restructure their site and then have Google go in an entirely different direction.

How to Work With a Technical SEO Agency

Once you’ve picked an agency, then what?

How do you work with one? What should you expect when you hire technical SEO specialists?

Typically, the process looks like this. 

1. In-house Team Alignment

Most technical SEO agencies work as an extension of your in-house marketing team.   

To ensure the partnership between both parties starts smoothly, you should:

  • Hold an in-house stakeholder meeting to align your teams.
  • Communicate why you need to work with a technical SEO agency and how their work would impact your site and business.
  • Make sure everyone is truly onboard with getting help. The agency may help find problems but internal teams need to be motivated to fix them.
  • Appoint front-facing employees that’ll work directly with the agency. 

When you do this, it ensures there’s team alignment between your company and the agency. It also keeps the agency in sync with your goals. 

2. Discovery Session

The first task to expect when you contact a technical SEO agency is an invitation to share your business problems and needs relevant to technical SEO. 

A reason for this is to understand your business situation better and get ideas from their vast pool of experience on the best approach to take. 

This process starts with a discovery session.

The best technical SEO agencies are first there to help organizations develop customized strategies that drive business growth. But for them to help you, expect to share your needs via a discovery session.

3. A Paid Audit

For a lot of marketing agencies, they’ll do a bunch of research for free and pitch you a proposal on how they’ll accomplish your goals.

This usually makes a lot of sense. The marketing agency gives you a taste of what they can do, they charge for the execution of the plan itself.

Technical SEO agencies rarely work like that.

In their case, the value is the research. You’re hiring them to do a ton of digging on your site and surface every problem they can find.

So don’t expect free audits.

The agency usually has a standard rate based on the size of your site.

4. Audit Results

Once the audit is finished, expect a document that goes into every issue that the team found. You can also expect a call to go over all the results.

Have your team ask followup questions, get clarification, and get as much advice on implementation as possible.

Because after this call, you’ll have a choice.

Some technical SEO agencies will help with implementation too. They’ll go over what that looks like. Many will have a proposal ready to go just in case you want to move forward right away.

If you want to implement everything in-house, make sure that this work doesn’t get neglected. It’s easy for it to get lost in the hand-off. Break up the work as necessary and get all deliverables assigned to individuals that can carry them to completion.

5. Ongoing Work

If you’ve decided to work with that agency on an ongoing basis, you’ll get into a regular cadence of status updates, invoicing, and execution.

Since you’ve already completed an audit with the agency by this point, there shouldn’t be any surprises in how they work.

As long as they keep delivering great work, keep working with them. 

How to Find The Right Technical SEO Agency For You

To choose a technical SEO agency that’s right for you, I recommend you start with these steps: 

  1. Know your desired outcomes for technical SEO. 
  2. Make sure the agencies on your shortlist specialize in these goals.
  3. Pick the one with the best track record in that area. 

To make the selection process much easier for you, below you’ll find the best technical SEO companies below. 

The 5 Top Technical SEO Agencies

1. Neil Patel Digital – Best For Technical Content Structuring

No doubt, content is king. But content without a strong technical SEO foundation doesn’t yield long-term SEO success.

Ideally, you’d have both. Great content and smooth technical SEO.

At Neil Patel Digital, we excel at developing and implementing SEO-optimized content structuring that meets the necessary technical SEO requirements.

I truly believe we have one of the most comprehensive SEO programs in the world. We’d be a great fit if you really want to go for it.

Quite a few Fortune 500 companies have picked us to do just that.

2. Webris – Best for Technical SEO Audits

Let’s say you feel really good about your SEO strategy. But something on your site is a little off. Or you just want to double check and make sure nothing’s missing.

In that case, a technical SEO audit would be a great fit for you.

The company I recommend for this kind of work is Webris

Their entire process is published here, take a look before you decide to contact them.

Led by Ryan Stewart, Webris boasts a talented team of advanced technical SEO experts trusted by government agencies and enterprise companies. 

3. Salt.agency – Best for Technical Organic Optimization

Salt.agency’s core differentiator is how they blend industry-leading technical expertise with organic growth strategies to drive organic optimization.

They’re a good option for business that need more than just a technical SEO audit. If you know that you have SEO problems but aren’t sure where they are, they’ll be happy to dig in and give you guidance on your strategy.

They have offices in Leeds, Boston, and London and  customers that include Travel Supermarket, Cloudflare, Hartley Botanic, and many others.

4. Ayima – Best for Enterprise Technical SEO

Ayima positions itself as the technical SEO agency for enterprise companies. And this agency’s minimum project size is $25,000. 

This may seem on the high side from afar, but it only reflects Ayima’s vast experience and expertise, working with huge companies like eBay and British Airways. 

Ayima didn’t become the technical SEO agency for enterprise brands overnight. The company earned its stripes after transitioning from a search engine technology startup into a technical marketing agency.

In any space, the best agencies have people that have built products in that exact space. They really understand how it all comes together.

If you’re looking for hardcore technical SEO expertise, reach out to them.

5. Orainti – Best for eCommerce Brands

Orainti, a Spanish-based SEO agency, works mostly with ecommerce brands selling globally. 

This agency is excellent for developing SEO-optimized multilingual domains and a robust site structure for category pages and products.

Ecommerce sites have a lot of technical SEO problems that are completely unique for them. If you have a large ecommerce site, I’d definitely recommend working with an agency with deep ecommerce experience.

Most importantly, most of Orainti’s services is around technical SEO.

Founded by Aleyda Solis, a veteran SEO practitioner, author, and speaker, Orainti has an impressive portfolio of premium brands likeUnder Armour, Zillow, Sage, Eventbrite, and others.

Have a Plan for Technical SEO from Day One

Most businesses make the mistake of relegating technical SEO to the backseat.

Why?

Because from the onset, it doesn’t have much impact on rankings and traffic. 

A little time invested today could gain you thousands of extra visitors without any extra work later.

Don’t wait for things to go south. Make it easy for Google to find, index, understand, and rank your content.

No sense in jumping on the SEO treadmill while trying to carry a bunch of extra weight that will only slow you down.

Get a solid plan for technical SEO from day one. 

And if you need help, reach out to an agency that specializes in technical SEO.

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